Outdoor Lounge
Avanti Kubu 3 Piece Modular Corner Set with Cushions (Colour Antique)
TRU201305
Regular price R 32,999.00 Sale price R 21,999.00| Exclusive to Tru Outdoor Luxury, the Avanti Kubu Corner Set has been specifically designed to take the form of a Daybed, Lounger and Couch all fused together. With a solid mahogany timber frame and tightly woven chunky Kubu CL weave, the Avanti Kubu is a remarkable combination of design and comfort with its extremely durable and stylish weave material. The Avanti can be left in an undercover patio setting or can be used indoors. The kubu weave will become weathered over time if left exposed to sunlight. The Avanti Kubu Corner Set can also be custom made to fit into your space. The Avanti Kubu Modular Corner Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set Comprises 1 x Avanti Kubu Modular Corner Set 1 x Avanti Kubu Coffee Table (Glass is an optional extra) Weave Color: Antique Additional charge for Fabric color change |
Features
|
Frame: Solid mahogany wood Weave: Kubu CL weave Cushions: Water-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners (glass is optional) Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fiber filled back cushions All inner cushions fully lined for easy removal and refitting of fabric covers Seat cushion thickness is 10cm No assembly required |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Avanti Kubu 3 Seater Sofa with Cushions (Colour Antique)
TRU201760
Regular price R 16,999.00 Sale price R 11,999.00|
Hand-made from high quality Kubu CL weave, the Avanti Sofas are manufactured at our in-house production facility in Indonesia using a solid mahogany wood frame and tightly woven thick Kubu CL weave. The Avanti is a remarkable combination of durability, design, comfort and and style. The Avanti Kubu Sofas can also be custom made to fit your space. The Avanti Kubu Sofa has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Avanti Kubu 3 Seater Sofa
2200w x 930d x 730h (mm) Weave Color: Antique Additional charge for Fabric color change Printed scatters and accessories not included |
Features
|
Frame: Solid mahogany wood Weave: Kubu CL weave Cushion: Liquid-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block high density foam seat cushions Fiber filled back cushions All inner cushions fully lined for easy removal and refitting of fabric covers Seat cushion thickness is 10cm No assembly required |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Avanti Kubu Arm Chair (Colour Antique)
TRU200420
Regular price R 10,999.00 Sale price R 6,999.00|
Hand crafted from natural water hyacinth reed, the Avanti armchair is a timeless piece. It is strong and sturdy and compliments an outdoor patio or a verandah. It comes complete in 10mm thickness hospitality grade cushions. Complete the set with a "his and "hers" armchair. Enjoy the comfort while reading a book or sipping a drink in a mid summer afternoon. |
Description
|
Avanti Kubu Arm Chair
650w x 800d x 750h (mm) Weave Color: Antique |
Features
|
Frame: Solid mahogany wood Weave: Kubu Weave Cushions: Long life high density foam Fabric: Liquid resistant, colour-fast Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 1 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purpose Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric covers inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Bali 4 Piece Outdoor Lounge Set with Cushions (Colour Antique)
TRU200532
Regular price R 25,559.00 Sale price R 12,999.00| Master-crafted by skilled artisans at our in-house factory in Indonesia, the Bali Lounge Set offers comfy seating coupled with a strong and durable mahogany timber frame. Using only the finest quality water-hyacinth weave, our skilled artisans carefully construct our Bali Lounge Set from start to finish with attention to much detail every step of the way.
The Bali Set is suitable for undercover patio use or indoor use. The Bali Lounge Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 2 x Bali Arm Chairs 1 x Bali 2.5 Seater 1 x Bali Coffee Table incl Glass Weave Color: Antique Additional charge for Fabric color change Printed scatters and accessories are not included |
Features
|
Frame: Solid Mahogany Wood Weave: Water Hyacinth Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe weave and fabric with a soft damp cloth (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Barcelona 6 Piece Corner Outdoor Sectional Set with Cushions (Colour White)
TRU200979
Regular price R 32,560.00 Sale price R 17,999.00| With it's sleek and elegant design, the Barcelona is a homeowner's dream of outdoor comfort and relaxation.
This modular, L-shaped sectional set allows you the opportunity to configure your layout according to your floor space. It features a powder coated aluminum inner frame wrapped with UV protected resin wicker which makes it completely weather and water resistant. The high density seat foam and fibre filled back cushions are also included, so you can settle into its comfortable and luxurious seating as soon as it arrives. Best of all, this piece arrives fully assembled for a headache-free set up. Locking devices are also included so there is no need to worry about the individual units moving out of place when sitting. The Barcelona Modular Set was featured on Top Billing, South Africa’s premier magazine show. The Barcelona Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 1 x Barcelona Left Arm Unit 2 x Barcelona Middle Unit 1 x Barcelona 90 Degree Corner Unit 1 x Barcelona Right Arm Unit 1 x Barcelona Coffee Table incl Glass (Ottoman and Side Table are optional extras) Weave Color: White Also available in weave colour Charcoal, Stone or Wood Series |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant Synthetic Rattan Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Legs: Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave. No warranty on fabric and glass. Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Barcelona 6 Piece Corner Outdoor Sectional Set with Cushions (Colour Wood Series)
TRU200979
Regular price R 32,560.00 Sale price R 17,999.00| With it's sleek and elegant design, the Barcelona is a homeowner's dream of outdoor comfort and relaxation.
This modular, L-shaped sectional set allows you the opportunity to configure your layout according to your floor space. It features a powder coated aluminum inner frame wrapped with UV protected resin wicker which makes it completely weather and water resistant. The high density seat foam and fibre filled back cushions are also included, so you can settle into its comfortable and luxurious seating as soon as it arrives. Best of all, this piece arrives fully assembled for a headache-free set up. Locking devices are also included so there is no need to worry about the individual units moving out of place when sitting. The Barcelona Modular Set was featured on Top Billing, South Africa’s premier magazine show. The Barcelona Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 1 x Barcelona Left Arm Unit 2 x Barcelona Middle Unit 1 x Barcelona 90 Degree Corner Unit 1 x Barcelona Right Arm Unit 1 x Barcelona Coffee Table incl Glass (Ottoman and Side Table are not included in the price) Weave Color: Wood Series Also available in weave colour Charcoal, Stone or White |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant Synthetic Rattan Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Legs: Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave. No warranty on fabric and glass. Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Ceres 4 Piece Outdoor Lounge Set with Cushions (Colour Stone)
TRU200480
Regular price R 28,999.00| Expertly hand-woven with an all weather resin weave over a high quality powder coated aluminium frame, the Ceres Outdoor Set is a blend of superior comfort and uniqueness with its eye-catchy weaving style. It is the ideal outdoor patio set for those individuals who prefer a break away from the everyday norm.
The Ceres can be left outdoors 24/7 exposed to the harshest climatic conditions all year round. The Ceres Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 2 x Ceres Arm Chairs 1 x Ceres 2.5 Seater 1 x Ceres Coffee Table incl Glass Weave Color: Stone Also available in weave colour, Wood Series Brown or Charcoal |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant Synthetic Rattan Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Legs: Anodised Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with frosted finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Cubana 4 Piece Outdoor Lounge Set with Cushions (Colour Wood Series)
TRU201453
Regular price R 30,760.00 Sale price R 16,999.00| Manufactured in a high quality UV protected rattan, the Cubana Collection sets the trend in luxury and comfort. With its sleek and elegant design, the Cubana is a sure winner for the discerning individual who trends in 21st century modern lifestyle and comfort living.
The Cubana sets the benchmark of unmatched quality and value for money. The Cubana Lounge Set has been designed for 100% All Weather Outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 2 x Cubana Arm Chairs 1 x Cubana 2.5 Seater 1 x Cubana Coffee Table incl Glass (Umbrella not included in price) Weave Color: Wood Series Brown Also available in Weave Colors Stone, Charcoal or White |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant Synthetic Rattan Virgin Weave Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Legs: Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Hockenheim 4 Piece Outdoor Lounge Set (Colour Stone)
TRU201383
Regular price R 32,145.00 Sale price R 19,999.00| Crafted with the highest level of precision and great attention to detail, the Hockenheim Lounge Set is hand-made from UV protected synthetic rattan and powder coated aluminium, which is able to withstand the harshest of climatic conditions all year round. The Hockenheim Outdoor Lounge Set consists of two arm chairs and a large sofa all topped with 10cm thick, UV protected and liquid resistant comfy cushions. It also includes a coffee table with clear tempered glass.
The Hockenheim Lounge Set is exclusive to Tru Outdoor Luxury. The Hockenheim Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set Comprises 2 x Hockenheim Arm Chairs 1 x Hockenheim 2.5 Seater 1 x Hockenheim Coffee Table incl Glass Weave Color: Stone Also available in weave colour Wood Series |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid resistant Fabric: UV Protected, colour-fast, solution dyed Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Hockenheim 4 Piece Outdoor Lounge Set (Colour Wood Series)
TRU201103
Regular price R 32,145.00 Sale price R 19,999.00| Crafted with the highest level of precision and great attention to detail, the Hockenheim Lounge Set is hand-made from UV protected synthetic rattan and powder coated aluminium, which is able to withstand the harshest of climatic conditions all year round. The Hockenheim Outdoor Lounge Set consists of two arm chairs and a large sofa all topped with 10cm thick, UV protected and liquid resistant comfy cushions. It also includes a coffee table with tempered glass.
The Hockenheim Lounge Set is exclusive to Tru Outdoor Luxury. The Hockenheim Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set Comprises 2 x Hockenheim Arm Chairs 1 x Hockenheim 2.5 Seater 1 x Hockenheim Coffee Table incl Glass Weave Color: Wood Series Also available in weave colour Stone |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid resistant Fabric: UV Protected, colour-fast, solution dyed Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Java 3 Piece Corner Outdoor Sectional Set MAXI with Cushions (Colour Antique)
TRU200426
Regular price R 22,999.00| Thick strands of water hyacinth weave tightly hand-woven onto a durable solid mahogany wood frame and finished in a beautiful antique finish, makes the Java Corner Set a winner throughout changing trends. This modular seating set includes a left arm unit, a 45 degree corner unit and a right arm unit all topped with 12cm thick, solution dyed and water-resistant upholstered cushions. And there's no assembly required.
The Java Modular Corner Set is suitable for commercial and non-commercial use. The Java Corner Maxi Lounge Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Java Corner Maxi Size 1 x Boston Coffee Table incl Glass (Boston Coffee Table is an optional extra) Weave Color: Antique Additional charge for Fabric color change |
Features
|
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Java 3 Piece Corner Outdoor Sectional Set MIDI with Cushions (Colour Antique)
TRU201761
Regular price R 19,999.00| Thick strands of water hyacinth weave tightly hand-woven onto a durable solid mahogany wood frame and finished in a beautiful antique finish, make the Java Corner Set a winner throughout changing trends. This modular seating set includes a left arm unit, a 45 degree corner unit and a right arm unit all topped with 12cm thick, solution dyed and liquid-resistant upholstered cushions. And there's no assembly required.
The Java Modular Corner Set is suitable for commercial and non-commercial use. The Java Corner Midi Lounge Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Java Corner Midi Size 1 x Boston Coffee Table incl Glass (Boston Coffee Table is an optional extra) Weave Color: Antique Additional charge for Fabric color change |
Features
|
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: UV protected, colour-fast solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Kubu 3 Piece Outdoor Lounge Set with Cushions (Colour Kubu Grey)
TRU200943
Regular price R 22,999.00 Sale price R 16,999.00|
Handcrafted in Indonesia using only the finest quality kubu weave, the Kubu Outdoor Lounge Set has been designed for you to enjoy your patio all year round. The Kubu Lounge Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 2 x Kubu Arm Chairs 1 x Kubu 2.5 Seater (Coffee Table is not included) Weave Color: Kubu grey matt finish Additional charge for Fabric color change |
Features
|
Frame: Solid mahogany wood Weave: Kubu weave Cushions: Liquid-resistant Fabric: UV protected, colour-fast solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft damp cloth (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Lamar 4 Piece Outdoor Lounge Set with Cushions (Colour Stone)
TRU200160
Regular price R 48,999.00 Sale price R 29,999.00|
Create an outdoor oasis on your patio with this rare and unique four piece sofa set. Constructed with top quality powder-coated aluminum and high density UV resistant wicker, our Lamar Sofa Set will sustain all-weather types throughout the year. Superior quality comfy seating cushions and teak wood slats are standard features which compliments the look and comfort of this beautiful design. The high quality cushions are made from solution dyed acrylic fabric that is mildew resistant, fade resistant and liquid resistant. Lamar, when only the best matters. The Lamar Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
2 x Lamar Lounge Arm Chairs
900w x 880d x 710h (mm) 1 x Lamar Lounge 2.5 Seater 1 x Lamar Lounge Coffee Table incl Glass Weave Color: Stone Also available in weave colour Charcoal, Wood Series Brown or White |
Features
|
Frame: Aluminium powder coated with solid teak wood slats Weave: UV-resistant synthetic rattan Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
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Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
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We do not offer any warranty on our cushions or fabric covers.
Glass:
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Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Lativa 6 Piece Modular Outdoor Sectional Set with Cushions (Colour Wood Series)
TRU200783
Regular price R 25,999.00 Sale price R 19,999.00| Made of virgin quality, weather resistant weave and a high-quality powder coated aluminium frame structure, the Lativa Modular Set is not only durable but also sleek and versatile. Its 45 degree corner sofa and modular construction make it the perfect all weather outdoor lounge set for dinner parties, casual lounging or your occasional get-together.
The Lativa is a Tru Outdoor Luxury Top 10 Best Seller for its comfort, quality, price and design. And not forgetting its generous seating for up to 8-10 adults comfortably. The Lativa Modular Lounge Set has been designed for 100% All Weather Outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
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1 x Set comprises 1 x Lativa Left Arm Unit 2 x Lativa Middle Unit 1 x Lativa 45 Degree Corner Unit 1 x Lativa Right Arm Unit 1 x Lativa Coffee Table incl Glass (Umbrella not included in the price) Weave Color: Brown Also available in weave colour Stone, White or Charcoal |
Features
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Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Legs: Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
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Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
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There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
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Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
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Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
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Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Lazio Occasional Chair with Cushion (Colour Antique)
TRU200467
Regular price R 2,699.00 Sale price R 1,699.00|
If you are one to enjoy those lazy sundays whilst sipping on a glass of wine and unwinding on your patio, then our Lazio Chairs are the perfect fit. They feature a high back rest, broad seating and comfortable armrests together with a super comfortable cushion. The Lazio Armchair has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
Lazio Arm Chairs Weave Color: Antique |
Features
|
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Long life high density foam Fabric: Liquid resistant, colour-fast Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 1 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purpose Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric covers inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Lincoln 3 Piece Occasional Set (Color Antique)
Regular price R 12,999.00 Sale price R 4,999.00
| The Lincoln wing back chair is a timeless master-piece. Wing back chairs have always been a timeless classic, taking precedence in fashion furniture design as early as the 1940's. It creates an elegant look in the home adding a contemporary style in a mixture of classic verse modern. In movies and books we have always seen the essence of a wing back chair create a ambience of calm and relaxation around the fire place or a moment of thought. Transcending 21st century we kept the momentum alive to continue the legacy of this contemporary style. The Lincoln is constructed from treated water hyacinth fibre indigenous to Indonesia. It is strong, sturdy and all weather resistant. These wing back chairs oozes comfort and relaxation and adds a touch of class and style to your home. |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Lugo 4 Piece Modular Corner Set with Cushions (Colour Antique)
TRU200159
Regular price R 58,999.00 Sale price R 29,999.00| The Lugo Modular Corner Set is meticulously hand-woven at our in-house factory in Indonesia using only premium quality kubu CL jungle weave on a high quality solid mahogany wood frame. The Lugo Set consists of a left arm sofa, a 45 degree corner sofa, a right arm sofa and a coffee table. With its 12cm thickness seat cushions made from long life hospitality grade foam and its puffed up back cushions, The Lugo Corner Set exudes unparalleled luxury in rattan furniture making, it is an absolute must for every homeowner.
The Lugo is exclusive to Tru Outdoor Luxury The Lugo Modular Corner Lounge Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
Lugo Corner Modular Set 1 x Lugo Coffee Table incl Glass Weave Color: Antique Additional charge for Fabric color change |
Features
|
Frame: Solid mahogany wood Weave: Kubu weave Cushions: Liquid resistant Fabric: UV protected, colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Marazzi 4 Piece Outdoor Lounge Set with Cushions (Colour Stone)
TRU200989
Regular price R 44,000.00 Sale price R 29,999.00| The Marazzi is intricately hand-woven on a durable rust free powder coated aluminium frame making it suitable for all weather outdoor use all year round. The Marazzi's flamboyant design and herringbone weaving style are super unique, promising to be a statement piece in any setting be it outdoor or indoor.
The Marazzi offers the discerning individual luxurious comfort on a high quality frame and weave. The Marazzi Lounge Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 2 x Marazzi Arm Chairs 1 x Marazzi 2.5 Seater 1 x Marazzi Coffee Table incl Glass Weave Color: Stone The Marazzi is only available in weave color Stone. |
Features
|
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid resistant Fabric: UV Protected, colour-fast solution dyed Legs: Aluminium Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave |
Highlights
|
5mm Tempered glass with frosted finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Milano 7 Piece Outdoor Modular Set with Cushions (Colour Natural)
TRU200538
Regular price R 105,460.00 Sale price R 79,999.00| Constructed from a solid Indonesian Teakwood frame and woven with a UV resistant wicker, The Milano Outdoor Set can be left exposed to the elements of nature all year round, be it sun, rain or hail. Each Milano Set is unique in grain and texture, and will embrace a more weathered look as time goes on as part of its natural characteristic.
The Milano is a 7 piece modular lounge set comprising 3 x corner units, 3 x middle units and a coffee table. The seating arrangement can therefore be configured according to the layout of your patio or outdoor space. The Milano Outdoor Modular Set is in a class of its own. The Milano Corner Modular Set has been designed for 100% All Weather Outdoor Use in an open patio or covered patio. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
|
1 x Set comprises 3 x Milano Corner Units 3 x Milano Middle Units 1 x Milano Coffee Table Teakwood Rope Stools (The teakwood rope stools are optional) Frame Color: Natural Additional charge for Fabric color change |
Features
|
Frame: Solid Teakwood Cushions: Liquid-resistant Fabric: UV protected, colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
|
Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density block foam seat cushions Fibre filled back pillows All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
| Description | Warranty Term |
| Frame | 3 Years |
| Weave | 3 Years |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
| Frame | 1 Year |
| Weave | 1 Year |
| Fabric | No Warranty |
| Glass | No Warranty |
| Foam | No Warranty |
| Zipper | 1 Year |
Shade Solutions:
| Frame | 3 Years |
| Fabric | 1 Year |
| Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
| No Warranty |
Rugs & Protective Covers:
| 1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliverie