Outdoor Dining

Astor 7 Piece Outdoor Dining Set without cushions (Colour Antique)
TRU201570
Regular price R 19,999.00 Sale price R 13,999.00
Fully handmade at our in-house production facility in Indonesia, The Astor Collection boasts high back chairs that provide added back support and tie-backs on all seating cushions that keeps the cushions from sliding off. Extremely sturdy and durable, the Astor is built for comfort and luxury and certainly appeals to those looking for the 'wow' factor. The Astor Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Astor Dining Chairs
500w x 460d x 1030h (mm) 1 x Bali Dining Table incl Glass Also available Bali Dining Table 8 Seater Weave Color: Antique Additional charge for Fabric color change |
Features
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Astor 9 Piece Dining Set without cushions (Colour Antique)
Regular price R 26,999.00 Sale price R 18,999.00
Fully handmade at our in-house production facility in Indonesia, The Astor Collection boasts high back chairs that provide added back support and tie-backs on all seating cushions that keeps the cushions from sliding off. Extremely sturdy and durable, the Astor is built for comfort and luxury and certainly appeals to those looking for the 'wow' factor. The Astor Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
8 x Astor Dining Chairs
500w x 460d x 1030h (mm) 1 x Bali Dining Table incl Glass Weave Color: Antique Additional charge for Fabric color change |
Features
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid high density foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Cube 5 Piece Outdoor Dining Set with cushions (Colour Wood Series)
TRU201281
Regular price R 24,285.00 Sale price R 16,999.00With its high, reclining back-rest, comfy seat and back cushions and slim design armrest, the Cube 4 Seater Dining Set is not only the perfect outdoor set for patios with limited space but also ideal for those with smaller families. Thanks to the super comfortable cube dining chairs which double up as occasional chairs, the cube set can be used to lounge on the entire day long. When not in use, the cube chairs neatly tuck away underneath the dining table to form a neat and tidy cube.
Easy storage, versatility and ease of mobility are the hallmarks of the Cube Dining Set. The Cube Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
1 x Cube Dining Table incl Glass
1350w x 1350d x 760h (mm) 4 x Cube Dining Chairs Cube Ottoman Optional Weave Color: Wood Series Also available in weave colour Stone and White |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid-resistant Fabric: Color-fast, solution dyed Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
8mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat and back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.








Cube 7 Piece Outdoor Dining Set with cushions (Colour Stone)
TRU201270
Regular price R 32,999.00 Sale price R 24,999.00Comprising six reclining chairs with seat and back cushions and a six seater dining table with 6mm toughened clear-glass top, the Cube Dining Set is a versatile dining set that transforms into a work station unit when not in use. The chairs and ottomans tuck away neatly underneath the dining table making it the ideal choice for your outdoor entertainment area. The chairs are deep and wide with superior back support and offer slim armrests that allow you to enjoy longer periods of entertainment and resting.
The Cube Dining Set is ideal for all weather outdoor use. The Cube 6 Seater Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
1 x Cube Dining Table incl Glass
2160w x 1350d x 760h (mm) 6 x Cube Dining Chairs Cube Ottoman Optional Weave Color: Stone Also available in weave colour Wood Series, Charcoal or White |
Features
Frame: Aluminium powder coated Weave: UV-resistant weave synthetic rattan Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
8mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat and back cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
.
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Exotic 7 Piece Round Outdoor Dining Set with cushions (Colour Wood Series)
TRU201264
Regular price R 24,999.00 Sale price R 17,999.00
Whether its just reading a book, enjoying a cup of coffee and unwinding on your patio or just having a chat with a few friends around your dining table, the Exotic dinette is for you. It is hand-crafted with a powder coated aluminium frame and UV protected synthetic rattan weave, which makes it perfect to withstand the harsh everyday African sunshine or the heavy rainstorms that beat down from time to time. The Exotic cushion covers are manufactured in colorfast fabric which is liquid resistant and mildew resistant.
|
Description
6 x Viola Dining Chairs
580w x 660d x 760h (mm) 1 x Exotic Dining Table 6 Seater incl Glass Also available 4 Seater Weave Color: Wood Series Also available in weave colour Stone |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Legs: Aluminium brushed finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
5mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
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Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
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Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
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To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
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We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.




Maestro 7 Piece Outdoor Dining Set without cushions (Colour Antique)
Regular price R 19,999.00 Sale price R 13,999.00
Create a relaxed dinner environment on this seven piece luxurious dining set. Crafted from natural water hyacinth reed fibre which is an indigenous plant of Indonesia, this magnificent piece is fully hand crafted at our production facility in Indonesia. The rectangular table features a clean-lined silhouette with a toughened 6mm glass top. The chairs are specified in dimension to give you optimal comfort in seating with extra luxurious cushions in a tied back format that is firm and non-slip. The Maestro dining table is exclusive and compliments style in a class of its own. It is ideal in different locations, capture a moment depending on your style and mood. Make memories around the dining table with the Maestro 7 Piece Dining Suite. The Maestro Dining Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Maestro Dining Chairs
460w x 500d x 1030h (mm) 1 x Bali Dining Table incl Glass Also available Weave Color: Antique Additional charge for Fabric color change |
Features
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily for dry cleaning or washing purposes To avoid scratching the floors surface Gusset tie backs to ensure the cushions are firm and non-slip Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.




Maestro 9 Piece Outdoor Dining Set without cushions (Color Antique)
Regular price R 26,999.00 Sale price R 18,999.00
Create a relaxed dinner environment on this nine piece luxurious dining set. Crafted from natural water hyacinth reed fibre which is an indigenous plant of Indonesia, this magnificent piece is fully hand crafted at our in-house production facility in Indonesia. The rectangular table features a clean-lined silhouette with a 6mm toughened glass top. The chairs are specified in dimension to give you optimal comfort in seating with extra luxurious cushions in a tied back format that is firm and non-slip. The Maestro dining table is exclusive and compliments style in a class of its own. It is ideal in different locations, capture a moment depending on your style and mood. Make memories around the dining table with the Maestro 9 Piece Dining Suite. The Maestro Dining Set has been designed for undercover outdoor patio use or indoor use and is made using only natural materials. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
8 x Maestro Dining Chairs
460w x 500d x 1030h (mm) 1 x Bali Dining Table incl Glass Also available 6 Seater Also available 10 Seater Printed scatters and accessories not included |
Features
Frame: Solid mahogany wood Weave: Water hyacinth Cushions: Liquid-resistant Fabric: Colour-fast, solution dyed Weight capacity: Maximum 200kg per seat Warranty: 1 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Marbella 7 Piece Outdoor Dining Set without cushions (Colour Stone/Grey)
TRU201404
Regular price R 16,999.00
This clean and simple set combines the comfort of lightweight aluminium with the comfort of high-density durable rattan weave. Complete with a six seater table and six dining chairs, the Marbella Set offers comfortable seating and is designed to compliment any patio setting. It is guaranteed to give you peace of mind with its weather resistant material structure and weave. The Marbella Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Marbella Dining Chairs
580w x 660d x 870h (mm) 1 x Marbella Dining Table incl Glass Weave Color: Grey Price exclude the rug |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Optional / Liquid Resistant Fabric: Colour-fast, solution dyed Legs: Aluminium finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with gloss black finish, polished edges and blunt corners Plastic stoppers at the base of the legs to avoid scratching the floors surface |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.








Nieva 9 Piece Outdoor Dining Set (Colour Wood Series)
TRU200897
Regular price R 27,995.00 Sale price R 19,999.00
This clean and elegant set is crafted in lightweight aluminium and wrapped in a high density, UV protected rattan weave. It is sturdy and durable and compliments any outdoor patio. The eight seater rectangular table is fitted with a 6mm toughened glass top to give you a smooth, even surface and is also suitable to support hot utensils, cutlery and dinner ware with the use of placemats. Enjoy added longevity by investing in a custom-made protective cover for extended service against harsh weather elements. The Nieva Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
8 x Nieva Dining Chairs
580w x 660d x 870h (mm) 1 x Nieva Dining Table incl Glass Also available 4 Seater Also available 6 Seater Also available 10 Seater Also available 12 Seater Weave Color: Wood Series Also available in weave colour Stone |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Optional / liquid resistant Fabric: Colour-fast, solution dyed Legs: Brushed aluminium finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Plastic stoppers at the base of the legs to avoid scratching the floors surface |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.






Panamera 7 Piece Outdoor Dining Set (Colour White)
TRU200899
Regular price R 55,995.00 Sale price R 36,999.00
Transform your patio with the simplicity and elegance of our Panamera seven piece patio dining set, which includes six fully upholstered dining chairs and a dining table which can be used as a six or eight seater table. Hand crafted with a powder coated aluminium frame, the dining chairs are upholstered in high quality sunbrella grey fabric and the dining table finished with a high gloss white tempered glass top. The Panamera offers a clean-lined, contemporary look thanks to its neutral hues. The Panamera is suitable for all weather outdoor use all year round. The Panamera Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only high quality aluminium material. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Panamera Dining Chairs
615w x 595d x 800h (mm) 1 x Panamera Dining Table Additional charge for Fabric color change Printed scatters and accessories not included |
Features
Frame: Aluminium powder coated matte white Fabric: Waterproof Sunbrella Natte Fabric Colour Grey Glass: 10mm Fingerprint Resistant Tempered Glass with gloss white finish, polished edges and blunt corners Weatherproof: Frame and fabric Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and fabric Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Quick Dry solid block foam seat and back Superior comfort |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.






Panterra 7 Piece Round Outdoor Dining Set without cushions (Colour Wood Series)
TRU201303
Regular price R 21,200.00 Sale price R 16,999.00
Relish the outdoors in a set just as unique as your outdoor patio with our charming Panterra Dining Set. Crafted with UV-protected rattan weave and sturdy aluminium frames, the Panterra is a durable, high-quality dining set that brings a delightful convenience to your backyard or patio for any occasion. Including six chairs and one table, the Panterra set will match any outdoor furniture while also providing comfort and unparalleled style for your space. From dinner parties to casual lounging, our dining set is the perfect finishing touch to any outdoor get-together. The Panterra Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Nieva Dining Chairs
580w x 660d x 760h (mm) 1 x Panterra Dining Table incl Glass Also available in 4 Seater Weave Color: Wood Series Also available in weave colour Stone or White |
Features
Frame: Aluminium powder coated Weave: UV-resistant Synthetic Rattan Legs: Aluminium brushed finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.






Salvador 9 Piece Outdoor Dining Set without cushions (Colour Wood Series)
TRU201256
Regular price R 26,999.00 Sale price R 19,999.00
Bring your outdoor dinners to life with a dining set that offers both outstanding comfort and style. Crafted in a high-density synthetic rattan weave and powder coated aluminium frame, our delightful Salvador Dining Set brings convenience to your backyard or patio. The Salvador comes in a 4, 8, 10 and 12-seater capacity which caters for every individual’s lifestyle.The Salvador's cushion is made for unmatched comfort with gusset tie back that holds the cushions firmly in place. It is a versatile set that compliments any surrounding, be it in an open verandah or right at your poolside The rectangular tabletop is covered by a 6mm toughened glass for a smooth surface and easy cleaning. The Salvador Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Descripton
8 x Salvador Dining Chairs
480w x 610d x 960h (mm) 1 x Salvador Dining Table incl Glass Also available 4 Seater Also available 6 Seater Also available 10 Seater Also available 12 Seater Weave Color: Wood Series Also available in weave colour Stone and White |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid-resistant Fabric: Colour-fast. solution dyed Legs: Aluminium brushed finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers Fabric cover inners fully overlocked to avoid stitches from fraying |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Semora 9 Piece Outdoor Dining Set (Colour White)
TRU201460
Regular price R 59,999.00 Sale price R 34,999.00
The Semora Dining Set includes an 8mm glass tabletop in color white with high gloss finish that is tempered to withstand weight and extreme temperatures thanks to its durability, hardness and thermal resistance. The dining chairs are upholstered in Sunbrella, the world's leading high performance all weather outdoor fabric. The Semora boasts luxury, comfort, elegance and class for the discerning individual looking for that "special set" for their patio. The Semora Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only high quality alumimium material. Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
8 x Semora Dining Chairs
510w x 630d x 800h (mm) 1 x Semora Dining Table Panamera Dining Chairs Optional Frame Color: White Additional charge for Fabric color change |
Features
Frame: Aluminium powder coated matte white Fabric: Waterproof Sunbrella Natte Fabric Colour Grey Glass: 10mm Fingerprint Resistant Tempered Glass with gloss white finish, polished edges and blunt corners Weatherproof: Frame and fabric Weight capacity: Maximum 200kg per seat Warranty: 3 year on frame and fabric Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Quick Dry solid block foam seat and back Superior comfort |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.




Viola 7 Piece Outdoor Dining Set with cushions (Colour Wood Series)
Regular price R 22,999.00 Sale price R 15,999.00
Bring Caribbean resort vibes into your backyard this season ! The stunning Viola Patio Dining Set is all you need to have a relaxing and restful weekend on your patio. The perfect addition to make you want to sit out on your patio and chill like there's no tomorrow. The Viola 7 Piece Patio Set comes with six luxurious arm chairs and a six seater dining table with toughened glass top, all you ever need for hosting the best summer parties and get-togethers !
The Viola Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
6 x Viola Dining Chairs
580w x 660d x 870h (mm) 1 x Viola Dining Table incl Glass Also available in 4 Seater Also available in 8 Seater Also available in 10 Seater Also available in 12 Seater Weave Color: Wood Series Also available in weave colour Stone |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushion: Liquid-resistant Fabric: Colour-fast, solution dyed Legs: Brushed aluminium finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.




Viola 9 Piece Outdoor Dining Set with cushions (Colour Wood Series)
TRU201220
Regular price R 32,999.00 Sale price R 22,999.00
Bring Caribbean resort vibes into your backyard this season! The stunning Viola Patio Dining Set is all you need to have a relaxing and restful weekend on your patio. The perfect addition to make you want to sit out on your patio and chill like there's no tomorrow. The Viola 9 Piece Patio Set comes with eight luxurious arm chairs and an eight seater dining table with toughened glass top, all you ever need for hosting the best summer parties and get-togethers! The Viola is available in a 4, 6, 8, 10 and 12 seater dining set option. The Viola Dining Set has been designed for 100% all weather outdoor use in an open patio or covered patio and is made using only Virgin Weave Materials (not recycled). Delivery is charged at a flat fee of R995 per order delivered to your door within South Africa for orders under R100,000. Outlying towns and cities will incur a surcharge calculated at check out. |
Description
8 x Viola Dining Chairs
580w x 660d x 870h (mm) 1 x Viola Dining Table incl Glass Also available in 4 Seater Also available in 6 Seater Also available in 10 Seater Also available in 12 Seater Weave Color: Wood Series Also available in weave colour Stone |
Features
Frame: Aluminium powder coated Weave: UV-resistant synthetic rattan Cushions: Liquid resistant Fabric: UV protected, colour-fast, solution dyed Legs: Brushed aluminium finish Weatherproof: Frame and weave Weight capacity: Maximum 200kg per seat Warranty: 3 years on frame and weave Maintenance: Easily wipe with a soft cloth and warm water (No chemicals / detergents) |
Highlights
6mm Tempered glass with clear finish, polished edges and blunt corners Fabric covers easily removable for dry cleaning or washing purposes Plastic stoppers at the base of the legs to avoid scratching the floors surface Fabric joins situated only on non-visible sections of the cushions Solid block foam seat cushions All cushions fully lined with dacron for easy removal and refitting of fabric covers |
Tru Outdoor Luxury furniture is created, conceptualized, designed, manufactured, checked and shipped with utmost care and with the finest attention to detail.
It would therefore be perfectly befitting to encourage our customers to exercise the same element of care when maintaining their purchase.
Synthetic Rattan Woven Furniture with Powder Coated Aluminum Frames:
-
Synthetic Rattan is made from HDPE (High Density Polyethylene Plastic) which is designed to withstand extreme temperature fluctuations.
-
There are various quality grades available in the marketplace however we at Tru use only the finest quality available when we consider that the Southern African temperature is extremely abnormally harsh when compared to other parts of the world.
-
Our HDPE is Hand-
Crafted, UV Protected, Fade Resistant, Water- Proof, Environmentally Friendly, 100% Recyclable and Ultra Durable. -
We are therefore very much confident in offering our synthetic rattan with aluminium frames with a 3 Year Unconditional Warranty for Domestic Use and a 1 Year Warranty for Commercial Use.
-
Wiping the synthetic rattan with a soft damp cloth or hosing it down with water (no pressure cleaner) will help keep your furniture in showroom condition.
-
Do not use detergents or oils on the HDPE nor on the aluminium.
-
We also recommend that you invest in custom made Weather-
Proof PVC canvas covers (also available from Tru Outdoor Luxury) to help prolong the life of your outdoor furniture by giving you more mileage beyond the warranty period. -
The canvas covers are not covered by a warranty.
Wicker and Water Hyacinth Furniture with Wooden Frames:
-
Our Wicker and Water Hyacinth Furniture is hand crafted with great care by skilful Indonesian craftsman who have earned their skills set from generation to generation.
-
Water Hyacinth and Wicker is a durable organic weave that is meant purely for Undercover Outdoor Use.
-
It is Environmentally Friendly, 100% Recyclable and Ultra Durable.
-
Our wicker and water hyacinth furniture carries a 1 Year Warranty for both Domestic and Commercial Use.
-
Wiping the water hyacinth Furniture with a soft cloth or an unused paint brush will help keep your furniture in tip top condition.
-
Every day exposure to direct sunlight may result in the weave losing its shine over time.
-
The wicker or water hyacinth furniture can be easily restored to looking brand new by simply applying a fresh coat of lacquer to the weave. Further details on the procedure thereof are available at our office.
Cushions:
-
Cushions for our synthetic rattan furniture are all water resistant. Our cushions come standard with a sand color fabric however we do have a range of beautiful outdoor fabric available from some of South Africa’s finest fabric houses, which you may choose from. This is just one of our value added services that we offer to our customers.
-
Cushions for our wicker and water hyacinth furniture ranges are offered in a natural color fabric whilst our customers have the option to upgrade to a designer fabric from our latest collection of designer fabric.
-
To optimize the life of your cushions, we recommend that you do not expose them directly to sunlight for long periods of time as this will surely result in fading irrespective of whether or not they are standard fabric or designer fabric.
-
All fabric covers are removable for dry cleaning or washing purposes. Wash care labels for our fabric covers are also attached to our cushions.
-
We do not offer any warranty on our cushions or fabric covers.
Glass:
-
Wiping gently with a soft damp cloth will help to remove any dust and sand particles from the surface of the glass. Thereafter we recommend using newspaper and cold water to polish the glass.
-
Do not place hot items directly on the glass. Do not drag items across the glass as this could result in the glass being permanently scratched.
-
All our tables come standard with tempered / toughened glass for child safety. However misuse or abuse can result in the glass being chipped, scratched or even broken.
-
We do not offer any warranty on glass.
Warranty Policy
What is the Tru Outdoor Luxury warranty ?
The Tru Outdoor Luxury warranty is considered to be one of the best warranties within the outdoor furniture industry.
Enjoy complete peace of mind on every item purchased from Tru Outdoor luxury, with our transparent and comprehensive warranty policy.
Aluminium & Synthetic Rattan Furniture:
Description | Warranty Term |
Frame | 3 Years |
Weave | 3 Years |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Rattan, Water Hyacinth & Wooden Furniture:
Frame | 1 Year |
Weave | 1 Year |
Fabric | No Warranty |
Glass | No Warranty |
Foam | No Warranty |
Zipper | 1 Year |
Shade Solutions:
Frame | 3 Years |
Fabric | 1 Year |
Zipper | No Warranty |
Outdoor Decor, Outdoor Stools, Scatters & Throws, Accessories:
No Warranty |
Rugs & Protective Covers:
1 Year Warranty |
What is not covered by the warranty ?
Manufacturing defects are covered by the warranty. The warranty will not apply in the event of:
- Accidental or intentional damage
- Damage caused by negligence, abuse or misuse of the products
- Goods used for a purpose other than the purpose of which they were manufactured
- Failure to comply with the Tru Outdoor Luxury instructions in respect of cleaning, maintenance and care (please read the care & maintenance manual of each product carefully, which is available on this website)
- Damage caused by acts of God such as hail stone damage, natural disasters, etc
Repairs resulting from damages not covered by the warranty (not limited to the above), will attract a repair charge, which will be quoted on a customer by customer basis.
Will there be delivery charges in the event of a warranty claim ?
In the unlikely event of a claim within the warranty period, Tru Outdoor Luxury will arrange to have the defective item collected from the customer, repaired or replaced, and thereafter returned to the customer all at no charge to the customer.
The defective item will be collected from the delivery address at which the goods were originally delivered to.
In the event of the customer having moved to a new address within the warranty period and may require collection from a new address, delivery charges may apply if the delivery tariff from the new collection point differs from the delivery tariff of the original delivery point.
Delivery charges will be applicable if the goods were originally collected from Tru Outdoor Luxury and the customer now requires the defective item to be uplifted from his/her address.
Will Tru Outdoor Luxury repair my goods out of warranty ?
We have our in-house manufacturing facility and we are therefore in a position to assist our customer with repairs out of the warranty period. There will be a charge for repairs out of warranty. as well as for repairs not covered by the warranty.
How do I lodge a warranty claim ?
Step 1: Email us your proof of purchase.
Step 2: Email us your name and surname, mobile number, detailed physical address for collection.
Step 3: Email us images of your defective product clearly showing the problem you are encountering. The more images you send to us, the better we are able to understand the issue you are facing.
Step 4: We will be in contact with you within 7 days of lodging your claim.
If you are unsure about the warranty on any of our products, please feel free to Contact Us by email or by using the Live Chat option (office hours only) and we will be happy to assist.
Return Policy
While Tru Outdoor Luxury makes every effort to accommodate our customer, our Return Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Request for Returns can only be done within 24 hours of receiving your goods.
Can I return my non-defective goods if I am not satisfied after receiving my order ?
The customer is entitled to return the goods for either a full refund, an exchange or a voucher, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. Failure to lodge the request and documents within this window period, will result in the refund attracting a 20% handling fee as well as the full cost of the round trip delivery.
The goods must be in its original packaging with all tags still attached to the product and must be unused for a return to be accepted.
How long will it take for my refund ?
Once the stock has been received and inspected by Tru Outdoor Luxury and a refund has been accepted by Tru Outdoor Luxury, payment of the refunded amount shall be made into the consumer’s account within 14 days from the date of receiving the goods at our Durban warehouse should the customer have opted for a refund.
How will I receive my refund ?
Once we have accepted a return and approved a refund, you will be refunded in the same manner in which you paid Tru Outdoor Luxury.
It will be either by:
– Credit Card (reversal back to your credit card and subject to banking delays)
– EFT (directly into your account – allow at least 48 hours)
Can I still return the goods once the 24 hour window period has passed ?
After the 24 hour window period has passed, the customer may return the goods for either a refund, an exchange or a voucher, subject to a 20% handling fee and round trip transport costs being applicable, all for the customer's account.
What if I fail to return all the pieces that make up the product ?
If the customer returns a product for a refund, exchange or voucher but fails to return all the pieces or components that make up the product, Tru Outdoor Luxury reserves the right to either refuse the return or to only replace the item that was returned or estimate the value of the missing pieces or components in order to credit or refund the customer in respect of the returned item.
Can i return a custom made product ?
No returns will be offered on all custom made products.
What is the procedure for a refund ?
Step 1: Lodge the refund request by email within 24 hours of receiving delivery of the goods indicating your choice of either a refund or exchange
Step 2: Ensure the goods are in the original packaging and unused
Step 3: Tru Outdoor Luxury will contact you within 48 hours of receiving your request
Step 4: Our nominated transporter will arrange to collect the goods from you or you may deliver the goods to our Durban warehouse if you originally collected from our Durban warehouse
Step 5: Tru Outdoor Luxury will be in contact with you once we have received and inspected the goods at our Durban warehouse, which normally takes 14 days
Step 6: Tru Outdoor Luxury will process the refund within 14 days of inspecting the goods
Payment Options:
Payment can be made either by EFT, cash, credit or debit card. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed.
For all products that are in stock and available immediately, payment is required in full 24 hours prior to delivery or collection.
For back orders and custom made goods, a deposit of 50% is required upon order confirmation to secure the goods or commence production.Once the goods are ready for dispatch, the balance of 50% is required 24 hours prior to delivery or collection.
Delivery or collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
The customer is entitled to return the defective or non defective goods for a refund, exchange or credit note, provided a written request by email accompanied by the proof of purchase, is lodged within 24 hours (twenty four hours) from the date of delivery. The goods must be in its original packaging with all tags still attached to the product, be unused and not damaged in any way for a return to be accepted. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the 24 hour window period and if the goods were delivered by Tru Outdoor Luxury.
In the case of defective products after the 24 hour window period and within the first 3 (three) months of receiving the goods, the customer has the option of an exchange for another product of the same value or a voucher equivalent to the full purchase price of the goods, less the cost of any significant or abnormal wear and tear on the product, the cost of which will be determined fairly by Tru Outdoor Luxury. No refunds will be allowed during this period. Following the expiry of the 3 (three) month period, defective products will be covered by the product warranty. Transport will be for the account of Tru Outdoor Luxury if the request if lodged within the first 3 (three) months and if the goods were delivered by Tru Outdoor Luxury.
In the case of non-defective goods after the 24 hour window period, a return will not be accepted.
Tru Outdoor Luxury offers free storage as a value added service to its customers for up to 6 (six) months. Should the customer wish to cancel an order during the storage period, all payments made by the customer to Tru Outdoor Luxury in respect of the order will be forfeited.
No refunds, exchanges, returns and / or cancellations are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds, exchanges and / or cancellations are permitted on items that have been custom made to the client's requirements, once the order has been confirmed and a deposit has been paid. The deposit will be forfeited in the event of a cancellation prior to delivery.
Defective Products:
In the unlikely event of a defective product during the warranty period, discontinue use of the product and immediately contact us within 24 hours by email or live chat.
In the unlikely event of out of box failure following collection or delivery, immediately contact us within 24 hours from date of goods received, by email or live chat. Failure to do so within this window period, will render a refund invalid. The customer will only be entitled to an exchange or voucher.
Delivery:
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide and who are able to provide their specialized expertise to moving furniture.
Deliveries are quoted on a per trip basis.
Customers from Durban and surrounding areas may select either a basic drop and go delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
Customers out of the Durban area will receive their orders on a drop and go basis.
You may opt to collect your order from our Durban Warehouse, at your own risk. Damages or lost items (example glass damage or cushions missing) are not covered in the event of the customer arranging their own transport, once the goods have been dispatched to the customer or to the transporter appointed by the customer.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. It is the responsibility if the customer to check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions, which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
Tru Outdoor Luxury cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges will be added to the customer’s invoice for payment where necessary or may be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Storage:
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 6 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee at the maximum permissible interest rate as governed by South African law, will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Voucher Validity:
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store and are not refundable. Lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA.
Discounts, Promotions and Sales:
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by contacting us by email or live chat. All special offers are subject to stock being available.
Wooden Furniture Disclaimer:
Some products are made from reclaimed, recycled or salvaged wood and will therefore have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted, creating character that is part of the look and / or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
It is recommended that our wooden products are not placed directly on carpets, tiles or other surfaces as staining could occur.
Tru Outdoor Luxury Care Instructions for timber products are available online.
Assembling of Furniture by the Customer:
Tru Outdoor Luxury does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Descriptions and Features:
While every effort is made to ensure that the product you buy from Tru Outdoor Luxury corresponds as closely as possible to the images shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Tru Outdoor Luxury's products.
Errors:
Tru Outdoor Luxury makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed at the time of checkout. We do not hold ourselves responsible for any incorrect orders placed.
Risk:
Risk of loss or damage will transfer to the customer upon delivery or collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.
General:
Unless any applicable law prescribes otherwise, any agreement made with Tru Outdoor Luxury to buy a product or a connected service, shall be governed by the laws applicable to South Africa.